CDK Global dealer-management outage
A ransomware attack on CDK Global took its dealer-management platform offline, disrupting operations at roughly 15,000 auto dealerships across the US and Canada for about two to three weeks — halting sales, service, parts, and F&I workflows.
The lesson
Your DMS vendor is part of your supply chain. When it goes down, your in-store posture — backups, manual runbooks, and a WISP — is what keeps you trading.
Source: Widely reported (Reuters, Associated Press), June 2024
