Think you have been breached? Let us contain it — now.
If you got hacked, are seeing a ransomware screen, lost money to wire fraud, had your email account taken over, or are watching unusual activity right now — every minute counts. Submit the intake form below for emergency cybersecurity help. Our response team acknowledges every intake within one hour, day or night. You do not need to be an existing client.
What to do right now
If you are mid-incident, these steps help limit the damage before we are engaged.
Do this right now
- Disconnect affected devices from the network — unplug the network cable or disable Wi-Fi to limit the spread.
- Leave affected systems powered on unless instructed otherwise — shutting them down can destroy forensic evidence.
- Write down what you are seeing and when — error messages, ransom notes, unusual activity, and timestamps.
- Alert your leadership and, if you have one, your cyber-insurance carrier or broker.
- Submit the form below so we can begin containment with you right away.
Avoid these mistakes
- Do not pay a ransom or communicate with the attacker before getting expert advice.
- Do not reboot, reimage, or 'clean up' affected machines — you may erase critical forensic data.
- Do not discuss the incident over potentially compromised email or chat — attackers may be watching.
- Do not assume it is contained because it looks quiet — attackers often dwell undetected for weeks.
What happens after you submit
A clear, calm process that moves you from crisis to recovery.
We acknowledge your intake, get on a call, and assess what you are seeing to determine the scope and severity.
We move to stop the spread — isolating affected systems, cutting off attacker access, and protecting what is still clean.
We remove the threat from your environment, close the gaps that allowed it in, and verify nothing remains hidden.
We help you safely restore systems and operations, verifying each one is clean before it goes back online.
We deliver a clear root-cause analysis and the practical steps that reduce the chance of a repeat.
Common triggers
If any of these are happening right now, treat it as an emergency and submit the intake below.
- Ransomware screen or files suddenly encrypted
- Suspected business email compromise (BEC) or wire-transfer fraud
- Unusual login activity, impossible-travel alerts, or locked accounts
- A vendor or partner has told you they were breached
- Employee data, customer data, or credentials appear to have leaked
- An ex-employee may still have access and is acting suspiciously
- Your cyber-insurance carrier has asked for an incident responder
Emergency answers, fast
These are the questions we hear most when someone reaches us mid-incident. If yours is not here, send it in the intake form below.
We got hacked — what do we do right now?
+
Disconnect affected devices from the network without powering them off, write down what you are seeing (error messages, ransom notes, timestamps), alert your leadership and cyber-insurance carrier, and submit the intake form below. Do not pay any ransom, reboot, reimage, or 'clean up' machines until an incident responder has looked.
We have a ransomware screen — can you help with ransomware recovery?
+
Yes. We help small and mid-sized businesses through ransomware containment, eradication, and recovery 24/7. We work alongside your cyber-insurance carrier and any digital-forensics partner they require. We do not pay ransoms on your behalf, but we will help you and your counsel weigh the options.
We just wired money to a scammer — is there anything you can do?
+
Move fast. Call your bank immediately and ask them to recall the wire (Treasury/FBI 'Kill Chain' process can sometimes claw funds back within 72 hours), file an IC3.gov report, and submit the intake below so we can lock down the compromised mailbox, look for the original BEC, and stop a second wire.
Someone hacked our business email account — can you secure it?
+
Yes. Email account takeover (Microsoft 365 or Google Workspace) is one of the most common incidents we handle. We help you kick the attacker out, audit forwarding rules and OAuth grants they planted, restore MFA, and check whether they used the account to send fraud invoices to your customers.
Do you do 24/7 emergency cybersecurity help for small businesses?
+
Yes. We focus on SMBs (roughly 5–75 employees) that don't have a CISO or a dedicated security team. Emergency intake is acknowledged within one hour, around the clock. You do not need to be an existing client.
How much does emergency incident response cost?
+
Emergency engagements start with a flat retainer to begin work. If you choose to continue with our ongoing managed-security service afterward, that retainer is credited toward your first month. We do not quote ballpark prices without understanding scope — submit the intake and we will quote on the call.
Will our cyber insurance pay for this?
+
Often, yes — most cyber policies cover incident response, forensics, and recovery costs once you notify the carrier. Notify them as early as possible, because many policies require pre-approval for the responders you use. We work alongside your carrier and any panel forensics firm they require.
We are not sure if we have actually been breached — should we still call?
+
Yes. 'Suspected' incidents are exactly when fast triage matters most — confirming nothing is wrong takes less time than chasing a breach that is two weeks old. Submit the intake and pick 'suspected' as the urgency level.
Tell us what is happening
Submit this form and we will acknowledge it within one hour, 24/7. If it is more comfortable, call +1 (888) 453-2705 directly.
What we will — and will not — do
- Help you contain the incident, eradicate the threat, and recover safely. We coordinate with your cyber-insurance carrier and any outside counsel you bring in.
- Bring in a partner digital-forensics firm if your insurer or attorney requires formal forensics for the claim or for litigation.
- Pay ransoms on your behalf or negotiate with attackers — that is a decision for you, your counsel, and your insurer.
- Provide legal or regulatory advice — we work alongside your attorney and your state notification requirements but do not replace them.
Emergency engagements are billed at a flat retainer to begin work, with the balance credited toward an ongoing managed-security agreement if you choose to continue with us.