Question 1

What exactly does Kapacyber do?

Accepted Answer

We act as your outsourced cybersecurity team. We protect your business devices, email, accounts, and cloud data from cyber threats — and monitor everything 24/7 so you don't have to. Think of us as your security department, without the cost of hiring one.

Question 2

Do I need to be technical to work with you?

Accepted Answer

Not at all. We handle all the technical complexity and communicate with you in plain English. Our reports are designed to be understood by business owners, not IT professionals.

Question 3

How quickly can we get started?

Accepted Answer

Most businesses are fully onboarded within 2–3 weeks. We start with a free assessment, choose a plan, then handle all the deployment remotely. Your team just needs to follow a quick setup guide for their devices.

Question 4

What size businesses do you work with?

Accepted Answer

We specialise in businesses with 1–50 employees. Our plans are designed and priced for this range. For larger businesses, contact us for a custom quote.

Question 5

What does device protection actually cover?

Accepted Answer

We deploy enterprise-grade Endpoint Detection & Response (EDR) software on your computers, laptops, and servers. This is much more powerful than standard antivirus — it detects and blocks threats in real time, and our team monitors alerts around the clock.

Question 6

Which email platforms do you support?

Accepted Answer

We support Microsoft 365 (Outlook) and Google Workspace (Gmail). Both are fully covered under our Email & Account Security service.

Question 7

What data does your backup service protect?

Accepted Answer

We back up Microsoft 365 (email, Teams, SharePoint, OneDrive) and Google Workspace (Gmail, Drive, Docs, Sheets) automatically on a daily schedule. If anything is lost, deleted, or encrypted by ransomware, we restore it fast.

Question 8

Do you support Mac computers as well as Windows?

Accepted Answer

Yes. Our device protection and monitoring works across Windows and macOS devices.

Question 9

Are there any setup or onboarding fees?

Accepted Answer

No setup fees. Your monthly plan pricing covers onboarding. We handle all the deployment as part of getting you started.

Question 10

Do I have to sign a long-term contract?

Accepted Answer

No. We operate on monthly agreements with no lock-in. If you want the certainty of an annual plan, we offer a discount — just ask.

Question 11

Can I change my plan later?

Accepted Answer

Yes. You can upgrade or downgrade at the start of any billing period. See our full pricing page for plan details. As your business grows, we grow with you.

Question 12

What happens if we get hacked or hit with ransomware?

Accepted Answer

Our incident response team steps in immediately to contain the damage, identify the source, and get you back to normal operations. Clients on our Business Protection Plus and Complete Business Security plans have priority access to our incident response team.

Question 13

How quickly do you respond to security alerts?

Accepted Answer

Our team monitors alerts 24/7. Critical threats are responded to immediately. You'll always be notified if something requires your attention.

Question 14

Can you help us meet industry compliance requirements?

Accepted Answer

Yes. We offer Compliance Assistance as an add-on service. We can help with common compliance frameworks relevant to SMBs, including cyber insurance requirements and industry-specific regulations.

Question 15

Do you help with cyber insurance requirements?

Accepted Answer

Yes. Insurers are increasingly requiring businesses to have specific security controls in place. We can help you understand what your insurer requires and make sure you meet those requirements.

Getting Started

Services & Coverage

Pricing & Contracts

Security & Incidents

Compliance & Reports

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